Shipping policy

WHERE WE SHIP

We ship to addresses within the United States only. We don't currently ship internationally, or to P.O. boxes and APO/FPO addresses.

WHERE YOUR ORDER SHIPS FROM

We operate two fulfillment warehouses: one in California and one in China. Each order is fulfilled from whichever warehouse stocks the items purchased. Orders containing items held at both locations are shipped in separate packages, so you may receive more than one package for a single order, and those packages may arrive on different dates.

New collections are shipped from our China warehouse as they are released, so that the latest products are available to you as soon as they come out.

PROCESSING TIME

Orders are processed Monday through Friday, excluding holidays. Processing takes 1 to 3 business days from when you place your order. Promotions and holiday periods can add time.

DELIVERY ESTIMATES

Shipping takes 6 to 10 business days after processing.

Estimates are guidance, not guarantees. Customs inspection, carrier backlogs, and severe weather can add time, and those delays are outside our control.

DUTIES AND TAXES

Our imports are shipped by air, and all applicable import duties are paid by us at the point of import. The prices shown at checkout therefore already reflect those duties, and no separate duty or customs charge is payable by you on delivery.

TRACKING

You'll get a confirmation email with tracking as soon as your order ships. Tracking can take several days to show movement — that's normal and doesn't mean the package is lost.

LOST, STOLEN, OR UNDELIVERABLE PACKAGES

If your order is lost, shows as delivered but has not been received, or is returned to us as undeliverable, please contact customer support at support@gelpolishco.com and we will assist you.

CONTACT
support@gelpolishco.com
Monday through Friday, 9:00 AM to 5:00 PM Pacific
We reply within 1 business day.