Shipping policy
WHERE WE SHIP
We ship to addresses within the United States only. We don't currently ship internationally, or to P.O. boxes and APO/FPO addresses.
WHERE YOUR ORDER SHIPS FROM
Our products come directly from the manufacturers in China, and most orders ship from there. That's how we keep prices close to what you'd pay buying in that market — and it means delivery takes longer than a domestic warehouse would. We'd rather tell you that here than surprise you after checkout.
PROCESSING TIME
Orders are processed Monday through Friday, excluding holidays. Processing takes 1 to 3 business days from when you place your order. Promotions and holiday periods can add time.
DELIVERY ESTIMATES
Standard shipping: 10 to 20 business days after processing. The final leg within the United States is delivered by USPS or a partner carrier.
Estimates are guidance, not guarantees. Customs inspection, carrier backlogs, and severe weather can add time, and those delays are outside our control.
SHIPPING RATES
- Standard shipping: $15.00 flat rate
- Orders of $150.00 or more: free
The $150 threshold is based on your order subtotal after discounts and before taxes. Standard shipping is the only method we offer.
DUTIES AND TAXES
Because orders ship from outside the United States, import duties or taxes may be assessed by U.S. Customs on delivery. Any such charges are the responsibility of the recipient and are not included in the price you pay at checkout. We have no control over these charges and can't predict their amount.
TRACKING
You'll get a confirmation email with tracking as soon as your order ships. The international leg can take several days to show movement — that's normal and doesn't mean the package is lost.
LOST, STOLEN, OR UNDELIVERABLE PACKAGES
If tracking shows your order as delivered but you don't have it, contact us within 7 days and we'll investigate with the carrier.
If a package comes back to us as undeliverable because of an incorrect address, we can reship at your cost or refund the item value, minus shipping.
CONTACT
support@gelpolishco.com
Monday through Friday, 9:00 AM to 5:00 PM Pacific
We reply within 1 business day.