Refund policy
Refund & Return Policy
ALL SALES ARE FINAL
Because of the nature of the products we sell, all sales are final. We do not accept returns or exchanges for change of mind, incorrect color choice, or items you no longer want.
The only exceptions are items that arrive damaged, defective, incorrect, or with items missing from the order. These are covered below.
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
Contact us at support@gelpolishco.com within 7 days of delivery with:
- Your order number
- Photos of the item and its packaging, including the shipping box
- A brief description of the issue
We'll review and, if approved, send a replacement or issue a refund. In most cases you won't need to ship anything back. If we do request a return, we'll provide a return label and authorization first — items sent back without authorization can't be processed or refunded.
COLOR AND FINISH
Screens vary, and gel colors can look different under different lamps and over different bases. Color appearing different from the product photo isn't considered a defect.
NON-REFUNDABLE SITUATIONS
Refunds cannot be issued if:
- The item has been opened, used, altered, or damaged after delivery (except where the defect is what caused the issue)
- An incorrect shipping address was provided at checkout
- The package was refused by the customer or went unclaimed
- The claim is submitted more than 7 days after delivery
REFUND PROCESSING
Approved refunds are issued to the original payment method. Original shipping charges are non-refundable.
Estimated processing times:
- Credit/debit cards (Shopify): 5–10 business days
Your bank or payment provider may add processing time beyond this.
CONTACT