Refund policy

RETURNS AND EXCHANGES

You have 14 days from delivery to request a return.

To be eligible, items must be unused and unopened, in their original packaging with any seals intact. Because these are cosmetic products applied to the body, we can't accept opened or used items back.

Approved refunds go back to your original payment method. Your refund covers the price of the returned items plus sales tax where applicable, and excludes shipping charges.

Before sending anything back:

  • Email support@gelpolishco.com to request a return authorization. Returns sent without authorization can't be processed or refunded.
  • You cover return shipping. Use whatever method you prefer, but we recommend one with tracking — we can't refund a return we never receive.
  • Original shipping charges are not refundable.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

Contact us at support@gelpolishco.com within 7 days of delivery with:

  • Your order number
  • Photos of the item and its packaging, including the shipping box
  • A brief description of the issue

We'll review and, if approved, send a replacement or issue a refund to your original payment method. In most cases you won't need to ship anything back. If we do request a return, we'll provide a return label and authorization first — items sent back without authorization can't be processed or refunded.

COLOR AND FINISH

Screens vary, and gel colors can look different under different lamps and over different bases. Color appearing different from the product photo isn't considered a defect.

WHAT WE CAN'T ACCEPT

  • Items that have been opened, used, altered, or damaged after delivery
  • Items missing their original packaging
  • Anything marked final sale or clearance
  • Requests made more than 14 days after delivery
  • Orders where an incorrect shipping address was provided at checkout, or where the package was refused or went unclaimed

PROCESSING YOUR REFUND

Once your return reaches us, allow 5 to 10 business days for inspection and processing. We'll email you when your refund is issued. Your bank or payment provider may add processing time beyond this.

We don't charge a restocking fee as a rule. We do reserve the right to issue a partial refund if an item comes back used, damaged, or not in resalable condition.

CONTACT
support@gelpolishco.com
Monday through Friday, 9:00 AM to 5:00 PM Pacific
We reply within 1 business day.